FAQs
Welcome to our FAQ! Here you will find answers to the most frequently asked questions regarding our products, orders, delivery and returns.
Shipping and Returns
Below are some frequently asked questions regarding delivery, returns and exchanges.
What are the delivery times?
Orders are usually processed within 1 to 3 business days .
Delivery times are on average 7 to 12 working days depending on the destination.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number allowing you to track the delivery of your package.
Which countries do you deliver to?
We deliver to France, Europe and several countries internationally.
What are the conditions for making a return?
To be accepted, the product must be:
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not used
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in its original state
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in its original packaging.
Manage my orders
Below you will find answers to frequently asked questions regarding the management, tracking and modification of your orders.
How do I place an order?
To place an order, simply select the product of your choice, choose the corresponding phone model, and then click Add to cart . Once you have finished your selection, simply proceed to secure payment.
Can I modify my order after I've placed it?
If your order has not yet been shipped, it is sometimes possible to modify it. We recommend contacting our customer service department as soon as possible .
Can I cancel my order?
An order can only be cancelled if it has not yet been processed or shipped . Contact us as soon as possible to check the situation.
I did not receive the order confirmation email.
If you can't find the confirmation email, please check your spam or junk mail folder . If you still can't find it, please contact our support team.
Our products
Below you will find some frequently asked questions regarding our products, their compatibility and features.
Are the cases compatible with all iPhone models?
Our cases are designed to fit specific iPhone models. When ordering, it is important to select your exact phone model to ensure a perfect fit.
Do the cases protect against impacts?
Yes, our cases are designed to protect your phone from everyday bumps, scratches and impacts , while maintaining a modern and elegant design.
Do the cases also protect the screen and camera?
Our cases are designed with slightly raised edges to help protect the screen and camera from scratches when the phone is placed on a surface.